FAQ’s

Q. Are there restrooms/toilets along the way?

A. Yes, there are restrooms/toilets at several points along the route including our watering hole, the Perseverance (http://www.perseverancetavern.co.za/), the Company Gardens as well as hotels and restaurants along the way.


Q. Do you provide storage for our phones etc?

A. No, we suggest you leave luggage or valuables back at your hotel/B&B, or keep your items in a backpack.


Q. What should I wear and bring with me?

A. Dress comfortably and appropriately for cycling. We recommend that you wear seasonally appropriate clothing, not too loose, and closed-toe shoes. Don’t forget your camera and sun cream!!


Q. I know how to ride a bike, but it has been awhile, and I may be out of shape, what if I can’t keep up with the group?

A. Although we ride about 15km (9 miles), there are a dozen or so stops, the pace is leisurely, and stragglers are kept in the group with a tour guides.


Q. Do I need to make a reservation? And what is your cancellation policy?

A. In order to guarantee availability of rental equipment and guided tours it is wise to make a reservation ahead of time. To cancel your reservation, please call us 48 hours prior to the rental start date/time. There is a 24-hour no refund cancellation policy, rain/wind cancellation permits you to receive a full refund or credit for another time and date. To make a reservation please click here.


Q. Are gratuities/tips included in the price?

A. Gratuities/tips are not included in the tour price. If you’re happy after participating in one of our tours, our guides greatly appreciate tips!


Q. Do you have bike baskets?

A. Currently we do not have baskets installed on our bikes and suggest you bring a backpack.


Q. Do you have water bottle holders on the bikes?

A. Yes we do!


Q. Do you sell water, beverages, or snacks for those of us that might need sustenance?

A. No, we don’t but we stop at various coffee shops and watering holes along the way.


Q. Do you offer multi-lingual tours and private tours?

A. Currently our tours are provided in English only and private tours can be arranged for an additional fee.


Q. What if I want to rent a bike all day and keep it overnight?

A. We charge an overnight surcharge of R100


Q. Are we able to rent bikes for multiple days or a week?

A. Yes, depending on availability, it is best to e-mail or phone us regarding rates.


Q. Can you deliver bikes to my hotel and arrange to have them picked up?

A. Yes, we deliver bikes to hotels and B&Bs.


Q. What kind of deposit do I need to rent a bike?

A. A credit card, valid driver license or passport is required for rental deposit.


Q. How old do I need to be to rent a bike?

A. We welcome all ages but participants under the age of 18 must have a parent or legal guardian sign the Release from Liability form for them.


Q. Do you offer helmets and locks?

A. Yes we do, and we require that all participants wear a helmet. Helmets and locks are free with the rental.


Q. Do you offer group discounts?

A. Yes we do, please email us if you have a group of 12 or more.


Q. How can I become a City Cycle Tour tour guide or staff member?

A. Please email us here.